Fraud Questionnaire

[required] When was your card lost? [Date]

[required] Where did you lose your card? [BulletList]

• Home
• Auto
• Office
• Store
• Rural
• Bar
• Hotel or Motel
• Unknown
• Other

[required] Do you have additional details about where your card was lost? [Yes/No]

• No
• Yes — Additional details [Text]

[required] Countries [BulletList]

• {list of countries}
• United States of America [BulletList]
  • State
    • {list of states}

[required] Was anything else lost? [Yes/No]

• No
• Yes — Please provide additional details on what else was lost. [Text]

Go to Cancel card

[required] When was your card stolen? [Date]

[required] Where was the card stolen? [BulletList]

• Home
• Auto
• Office
• Store
• Rural
• Bar
• Hotel or Motel
• Unknown
• Other

[required] Do you have additional details about how your card was stolen? [Yes/No]

• No
• Yes — Additional details [Text]

[required] Was anything else stolen? [Yes/No]

• No
• Yes — Please provide additional details on what else was stolen. [Text]

[required] Have you ever authorized another person to use your card? [Yes/No]

• No
• Yes —
  • Who has authorization to use your card? [Text]
  • Have you confirmed that this transaction was not made by the authorized person? [Yes/No]
    • No
    • Yes

[required] Have you ever shared your Personal Identification Number (PIN)? [Yes/No]

• No
• Yes — Who did you share it with? [Text]

[required] Did you participate in the transaction, but were deceived into sending funds or merchandise to a fraudulent recipient? [Yes/No]

• No
• Yes

Go to Cancel card

[required] When did you expect to receive your card? [Date]

[required] Does anyone else have access to your mail? [Yes/No]

• No
• Yes — Please explain. [Text]

[required] Have you ever authorized another person to use your card? [Yes/No]

• No
• Yes —
  • Who has authorization to use your card? [Text]
  • Have you confirmed that this transaction was not made by the authorized person? [Yes/No]
    • No
    • Yes

[required] Have you ever shared your Personal Identification Number (PIN)? [Yes/No]

• No
• Yes — Who did you share it with? [Text]

[required] Is the following information correct? [Yes/No]

• No — Display text: "Please contact us at [Phone Number] immediately to update your contact information"
• Yes

Go to Cancel card

[required] Have you ever done business with any of the merchants involved in the fraudulent transactions? [Yes/No]

• No
• Yes — Is it possible that this is a planned, recurring transaction, such as a monthly or yearly subscription? [Yes/No]
  • No
  • Yes — Display text: "Based on the information you provided we will need to update the claim reason. Please go back and choose a new claim reason."

[required] Do you always have possession of the card? [Yes/No]

• No —
  • Where is the card usually kept? [Text]
  • In what circumstances do you not have the card in your possession? [Text]
• Yes

[required] Have you ever authorized another person to use your card? [Yes/No]

• No
• Yes —
  • Who has authorization to use your card? [Text]
  • Have you confirmed that this transaction was not made by the authorized person? [Yes/No]
    • No
    • Yes

[required] Have you ever shared your Personal Identification Number (PIN)? [Yes/No]

• No
• Yes — Who did you share it with? [Text]

[required] Did you participate in the transaction, but were deceived into sending funds or merchandise to a fraudulent recipient? [Yes/No]

• No
• Yes

Go to Cancel card